CONTENTS

Introduction

Preface

CUSTOMERS

1. Mission and Vision

2. Customers

3. Quality

4. Entertaining

5. Continuity of Supply

PEOPLE

6. People

7. Job description

8. Contract

9. Objectives

10. The Boss

11. Personal Assistant

12. Pay Day

13. Recruiting

14. Joining up

15. Coffee Break

16. Canteen

17. Difficult Management Decisions

18. Teamwork

19. Leave

20. Sick leave

21. Redundancy

22. Retirement

COMMUNITY

23. Citizenship

24. Ethics

25. Safety and Health

26. E - mail

27. Environment

GROWTH

28. Marketing

29. Sales Team

30. Market Research

31. Manufacturing

33. The Business Meeting

34. Research & Development

35. Planning

36. Business Travel

37. Retreat

38. The Merger - Stunned

39. The Merger - Coping

40. Celebrating

FINANCE

41. Finance Department

42. Profit

43. Tax

44. Risk

45. Legal Services

46. Reports

47. Superannuation

PERSONAL

48. Bored! At a Conference!

49. Bored in the Office

50. Worrying

51. Unemployment

52. The Journey